Fortiscorde Gundogs Terms and Conditions have been created for the safety and protection of both Fortiscorde Gundogs, its trainers and its customers. Please ensure you have read and understand these terms. By attending training or engaging our services it will be deemed as acceptance of Fortiscorde Gundogs Terms and Conditions.
Fortiscorde Gundogs Cancellation Policy
We understand that situations can arise at short notice and on occasions, cancelling on the day sometimes cannot be avoided. As a small business, however Fortiscorde Gundogs require 48 hours’ notice wherever possible for the cancellation of any training. Any less than 48 hours and it is unlikely that we will be able to fill the lesson time we have specifically reserved for you. We, therefore reserve the right to charge a £25 cancellation fee if less than 24hrs notice given. In instances of repeated cancellations, we reserve the right to charge a full 1-2-1 lesson fee for a missed lesson along with payment in advance when re-booking. We run a cancellation list, therefore as much notice as possible will enable Fortiscorde Gundogs to offer your lesson time to another individual. ‘No shows’ and missed lessons will be charged full lesson fee for the missed lesson and is payable before additional lessons will be booked.
Cancellation by Fortiscorde Gundogs.
On occasions, due to emergencies or adverse weather (where the health and welfare of the dogs is potentially at risk), a decision to cancel lessons will be made. Fortiscorde Gundogs will reschedule your lesson to the next available date and payment (if already made) will be transferred to the rescheduled date. On occasions, postponement of group training may occur due to adverse weather conditions when it is deemed the health & welfare of the dogs could be at risk. Every attempt will be made to offer alternative dates that are convenient for all group attendees to ensure completion of the course. Any refunds will be strictly at the discretion of Fortiscorde Gundogs.
Payment
Payment for 1-2-1 private training may be made by card or cash on the day of your training. Bank transfer payments must reach us the day prior to your training.
Payment for group sessions: Upon being offered a place on one of our group courses, a 50% deposit is required to secure your place. The remaining balance is then required in full at the first training session.
Group Training Courses
Group training dates are published in advance. Attendance at group training is by prior assessment and invitation and may be subject to a waiting list. Fortiscorde Gundogs cannot guarantee to offer places on their group courses. Any invitation to attend will be based on assessment of ability of both dog and handler and will be at the discretion of Fortiscorde Gundogs trainers. Fortiscorde reserve the right to postpone or cancel group training if there are insufficient numbers. Any payment can be transferred to the next course or refunded at the discretion of Fortiscorde Gundogs. Group numbers are limited, any missed group training session during a course cannot be refunded. Fortiscorde Gundogs are not obliged to offer catch-up sessions for individuals who miss group training dates. If offered, a premium of £35 will be charged for the additional lesson (which will be for a maximum of 1 hour).
Gift Vouchers
Gift vouchers purchased are valid for 12 months from the date of purchase. Expiration dates are shown on each voucher. Gift vouchers cannot be exchanged for cash or refunded and can only be used for the transaction for which it was purchased. Vouchers for training must be presented to the trainer for validity. Payment in full will be required if a voucher cannot be produced.
Attendance at Training
1-2-1 private lessons – Fortiscorde will permit more than one person to attend at a private training lesson. This can be of benefit to ensure that consistency of commands and training outside of training lessons is continued for the benefit of the dog. Children are permitted to attend a training session at the discretion of Fortiscorde Gundogs, and subject to prior arrangement with the trainer. Children under 15 must be supervised by an attending adult at all times.
Group Training – Fortiscorde group policy – one hander per dog. This is for the benefit of the dog during training and to allow for Fortiscorde to manage numbers in attendance on courses.
Your Safety and that of your party:
You are reminded that training lessons are held outdoors in fields and woodland. Animals such a as deer, foxes, badgers and rabbits dig and burrow. This means terrain can be uneven in places, with hidden burrow holes and slippery in places. Appropriate walking footwear is advised. There are also obstacles including brambles, ground cover and low hanging branches to consider.
By choosing to attend training with Fortiscorde, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog.
Children under the age of 15 must be accompanied by an adult at all times. We recommend that young children are not brought to training sessions, or that they remain in cars and not allowed to wander around the training grounds. Dogs may be loose during training and Fortiscorde take no responsibility whatsoever for the safety of children at any time (supervised or otherwise). If you are required to leave the training grounds – children must be removed also. Please do not expect anyone to take responsibility for children in your absence. In order to get the best out of training, your focus should be on training the dog, not supervising children. Please do not expect any member of the class or trainers to be responsible for your children.
We encourage family members to be involved in the training at home and we can arrange dedicated family training sessions if required.
Fortiscorde accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and any dogs left unattended in a vehicle are done so at the owners risk.
Your Dog
It is important that you make us aware of any behavioural issues in advance of booking any training. Fortiscorde reserves the right to ask customers to remove the dog from training and leave the training grounds if dogs show aggression or any behavioural issues that cause nuisance or concern.
Vaccinations
All dogs attending training should be vaccinated/up to date for distemper, hepatitis, leptospirosis, parvo virus. Dogs should also be up to date with flea and wormer treatments. It is advisable that you speak to your vet about vaccinating for Kennel Cough.
Dogs with infectious diseases, unwell or showing symptoms of kennel cough are not permitted on the training grounds.
Owners are responsible for all vet bills, no matter how they are incurred.
Fortiscorde accept no responsibility or liability for any loss of, or injury to, your dog whilst training with us.
All dogs must be kept on a lead unless otherwise instructed.
Bitches in season
Bitches in season are not permitted on the training grounds at any time during their season. Due to the level of scenting by bitches and the number of dogs we have though our training grounds, we ask our clients to allow at least 21 days clear of the end of the bitches season before returning to training.
Marketing Promotion/Video/Social Media
You agree, irrevocably and for no royalties or compensation of any kind, to any and all use by Fortiscorde Gundogs of any photos, videos including audio recordings taken/filmed during any training sessions for the purposes of marketing, including but not limited to, Fortiscorde social media pages, websites or for inclusion in demonstration videos, tutorials or other educational or informational material as may be produced and marketed by Fortiscorde. You agree and understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Fortiscorde Gundogs. Fortiscorde Gundogs will advise in advance of any filming and you have the right to abstain.
Due to the high level of unjustified, negative and detrimental publicity that can be derived from innocent posting of video ‘clips’ on personal pages across social media, Fortiscorde Gundogs requests that NO filming by individuals (handlers or spectators) is made during lessons. This is to protect both Fortiscorde Gundogs and handers as individuals from damage to reputations caused by ill-crafted and incomplete videos that can be taken inaccurately out of context – help us protect the gundog industry from unnecessary sabotage.
General Data Protection
In order to communicate with our customers and provide them with dog training and other services, Fortiscorde will collect personal information from you regarding you and your dog. You consent to us collecting this data in order for us to communicate with you about your specific dog training appointments via SMS and email and any relevant services that Fortiscorde feel may be relevant to you.
Your data will be held securely on our electronic booking system and training database which has secure, restricted access. Our software is being developed to allow handlers access to their own customer record via our secure customer web portal and will be able to add additional information about your dogs to help us provide you with relevant information, access to training notes and homework, reminders of dog training appointments, and other services relevant to dog training/ownership.
You can withdraw your consent at any time by emailing info@fortiscordegundogs.co.uk.
Third party links. We will not sell or transfer your data to any third parties. If you click on any links within our website, you may be directed away from our site to that of third parties – Fortiscorde are not responsible for privacy settings on other websites.
We reserve the right from time to time to change or amend the Fortiscorde Gundogs Terms & Conditions without notification.
By confirming your booking you are accepting the Fortiscorde Gundogs Terms and Conditions.